Online Ordering FAQs

*Site-wide sales

All site-wide and online sales include exclusions. Discount codes are not valid during site-wide sales. Other exclusions apply. All sale dates are valid in the Pacific time zone.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, and Paypal. Only one payment method may be applied per order. Your card will be charged at the time your order is placed.

How do I ship to more than one address?

Orders can only be shipped to one address. If shipping to multiple people, you will need to place a separate order for each recipient.

I am placing a few orders that total $75. Can I get free shipping?

Our offer of free shipping for orders totaling at least $75 applies to individual orders only.

Do you charge sales tax?

We are required to collect sales tax for orders shipping to certain states and Canada. If we are required to collect it for your order, the sales tax, GST, and or PST/HST will automatically be generated on the payment check-out page.

Why is my card being declined when I try to place an order?

The billing address you are using may not match the billing address tied to your card. Please be sure to check that the billing address is correct and try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter.

How do I use a promo code?

Promo codes can be entered during the checkout process. Simply type or paste your code in the box labeled “Promo Code,” then click “Apply.” Only one promo code may be applied per order. Promo codes cannot be combined with other offers.

How can I check the status of my order?

1. Log in to your account history on this website.

2. With or without an account, you should have received a confirmation email from us when your order was placed. You will also receive an email from us with tracking information once your order ships.

3. We are unable to provide tracking information for Canadian shipments for at least a week. Please contact customer support to obtain this information.

Can I cancel or modify my order?

Once an order is placed, it cannot be canceled or modified.